Shipping policy

Shipping Policy

At Fate Skincare, every order is prepared with the same care and intention that goes into our formulas. Our goal is to ensure that your handcrafted products arrive quickly, safely, and with the level of service you expect from a premium skincare brand.

Shipping Within the United States

We offer free shipping on all orders within the continental United States, with no minimum purchase. No shipping code is required.

All orders are shipped using USPS Priority Mail to ensure reliability, tracking accuracy, and optimal product handling.

Delivery Methods

  • USPS Priority Mail
    Estimated delivery: 1–3 business days after dispatch
    Includes door-to-door tracking and delivery confirmation.

Order Processing Times

We ship orders Monday through Saturday.
Most orders are processed within 24–48 hours.

During peak seasons or promotional events, processing times may be slightly extended, but we always prioritize freshness, accuracy, and care.

Once your order has shipped, you will receive a tracking number via email.

Local Pickup (McKinney, Texas)

Local pickup is available by appointment at our McKinney corporate studio.

Pickup Location

260 Davis St
McKinney, TX 75069
(By appointment only — this location is not a retail storefront.)

Select Local Pickup at checkout, and our team will contact you to arrange your pickup time.

International Shipping

At this time, Fate Skincare does not offer international shipping.
We appreciate your interest, and we plan to expand our shipping capabilities as we grow.

Order Accuracy & Quality Control

All products are handcrafted in small batches, then packaged and inspected before leaving our studio. We take integrity seriously — if something isn’t perfect, it doesn’t ship.

If you have concerns about your order, our team is here to help:
help@fateskincare.com
800-328-5387

Returns — Unopened Products Only

Return requests must be initiated within 30 days of delivery. Products must be unused, unopened, and in their original packaging, with proof of purchase. Opened, used, or gently tested products are not eligible for a change-of-mind return.

Customers pay return shipping. For damaged, defective, or incorrect items, contact help@fateskincare.com within 7 days of delivery with photos.

See our Return and Refund Policy for return instructions, exclusions, and refund details.

A Promise You Can Feel

Fast delivery. Thoughtful packaging. Transparent service.
Every step of this process reflects our core values — purity, integrity, and results you can trust.

Fate Skincare™ — Skincare That Proves Itself on Contact.